Frequently asked questions
Good questions. Clear answers.
Get answers about XIPTV prices, free trials, the 14-day refund guarantee, device connections, third-party players and streaming quality.
How do I request the free IPTV trial?
Use the free-trial button to open WhatsApp with XIPTV. Tell us your country, device model and preferred player. Support will confirm the trial duration, available content and activation instructions.
How much does XIPTV cost?
Plans cost $9.99 for 1 month, $23.99 for 3 months, $41.99 for 6 months and $79.99 for 12 months. These are total USD prices for each term, not monthly instalments.
Is there a money-back guarantee?
Yes. XIPTV offers a 14-day money-back guarantee. Contact support within 14 days of your purchase with your order details to request a refund. Read the refund policy for the request process.
Which devices can I use?
The right player depends on the operating system, model and app availability. Our device guides cover Firestick, Android TV, Samsung, LG, Apple TV, iPhone, iPad, Windows, Mac and Roku. Roku and some newer Fire TV devices need particular care. Confirm your exact setup with support.
How many devices can stream at once?
A compatible device is different from an included simultaneous connection. Ask support to confirm the connection allowance for your order before payment. Do not assume that installing a player on several devices permits concurrent streaming.
Are all channels available in 4K or 8K?
No. Resolution depends on the individual source, player, device and network. Up to 4K / 8K describes the supported quality range for suitable content; it does not mean every channel is available at that resolution.
Does buying an IPTV player include a subscription?
Third-party players are separate applications. A player purchase or activation does not include XIPTV service. XIPTV ordering takes place through the official WhatsApp contact on this site.
How do I get help with buffering or login errors?
Note the device, app version, error message and whether one channel or every channel is affected. Start with our troubleshooting guide, then contact support privately. Never post your password or full playlist URL publicly.
Still need an answer?
For questions about your account, contact XIPTV privately. Include your device model, player name and the exact error message if the issue is technical. Do not publish your login details in comments, screenshots or public forums.
For guidance before ordering, read the subscription overview and terms of service. For an existing purchase, keep your order confirmation available so support can locate the correct account.